Introduction
What is Twenty2?
Twenty2 is an AI-powered voice calling platform built for Indian businesses. It deploys AI voice assistants that conduct real, two-way phone conversations on your behalf - confirming orders, following up on leads, sending payment reminders, booking appointments, and more, automatically, at scale, and without adding headcount.
Twenty2 is built by Shiprocket, one of India's largest e-commerce logistics platforms, and is designed specifically for Indian conversations.
Why teams use Twenty2
Hiring and managing a calling team for routine, repetitive conversations is expensive and hard to scale. Twenty2 replaces that operational overhead with AI assistants that:
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Work 24/7 with 99.9% uptime - no shifts, no sick days, no missed follow-ups
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Cost under 50% of what a comparable human calling operation costs
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Respond 3x faster than typical human response times
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Speak naturally in Hinglish and 10+ Indian languages
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Scale instantly from 10 calls a day to thousands, with no extra hiring
Start in minutes with ready-made templates
You don't need to build an assistant from scratch. When you create a new assistant, Twenty2 asks what you want it to help with and shows you ready-made templates based on your industry - for example, Customer Support, Outbound Sales, Lead Qualification, or Prescription Reminders. Pick one and you have a fully configured starting point in minutes.
You can use a template as-is or customise everything - the script, the voice, the goal, and how it handles different situations.
What Twenty2 Provides
AI Assistants
Deploy voice agents that handle routine conversations - payment reminders, support queries, lead qualification - with local Indian context built in.
Campaign Manager
Turn a list of thousand contacts into personalised conversations. You control the script and schedule - Twenty2 handles execution.
Telephony Manager
Buy a business phone number directly from the platform. Manage all your numbers from a single dashboard.
Analytics & Actions
Every call is logged, transcribed, and summarised into clear outcomes, no more listening to hours of recordings.
How it works
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Create an assistant: pick a template for your use case, or build one from scratch
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Add a phone number: buy one directly from the platform
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Launch a campaign: upload your contact list and let Twenty2 call at scale
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Review the results: every call is recorded, transcribed, and logged automatically
Ready to get started?
Getting Started
Follow the step-by-step guide to launch your first campaign.