Analytics
Analytics helps you track the performance of your calls and campaigns.
What you'll see
Analytics displays six key metrics based on your selected date range and filters:
| Metric | Example |
|---|---|
| Total Call Count | 13 |
| Total Call Duration | 2m 24s |
| Average Call Duration | 21s |
| Call Connectivity | 54% |
| Total Calling Cost | ₹48 |
| Average Calling Cost | ₹6.86 |
Call Connectivity is especially useful to track. It measures the percentage of dialed calls that successfully connected, regardless of how the conversation went afterward.
Filtering
You can filter analytics by date range, assistant, campaign, or call status to focus on specific segments of your calling activity. This makes it easy to compare the performance of individual assistants or campaigns against your overall metrics.
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