> For the complete documentation index, see [llms.txt](https://twentytwo.documentationai.com/llms.txt).
> Use it to discover all available pages before exploring further.

# Introduction

# What is Twenty2?

Twenty2 is an AI-powered voice calling platform built for Indian businesses. It deploys AI voice assistants that conduct real, two-way phone conversations on your behalf - confirming orders, following up on leads, sending payment reminders, booking appointments, and more, automatically, at scale, and without adding headcount.

Twenty2 is built by **Shiprocket**, one of India's largest e-commerce logistics platforms, and is designed specifically for Indian conversations.

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## Why teams use Twenty2

Hiring and managing a calling team for routine, repetitive conversations is expensive and hard to scale. Twenty2 replaces that operational overhead with AI assistants that:

- Work 24/7 with **99.9% uptime** - no shifts, no sick days, no missed follow-ups

- Cost **under 50%** of what a comparable human calling operation costs

- Respond **3x faster** than typical human response times

- Speak naturally in **Hinglish and 10+ Indian languages**

- Scale instantly from 10 calls a day to thousands, with no extra hiring

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## Start in minutes with ready-made templates

You don't need to build an assistant from scratch. When you create a new assistant, Twenty2 asks what you want it to help with and shows you ready-made templates based on your industry - for example, Customer Support, Outbound Sales, Lead Qualification, or Prescription Reminders. Pick one and you have a fully configured starting point in minutes.

You can use a template as-is or customise everything - the script, the voice, the goal, and how it handles different situations.

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## What Twenty2 Provides

<Columns cols="2">
  <Card title="AI Assistants" href="/guide/assistants/overview" icon="bot" horizontal="false" target="_self">
    Deploy voice agents that handle routine conversations - payment reminders, support queries, lead qualification - with local Indian context built in.
  </Card>

  <Card title="Campaign Manager" href="/guide/campaign/overview" icon="sliders" horizontal="false" target="_self">
    Turn a list of thousand contacts into personalised conversations. You control the script and schedule - Twenty2 handles execution.
  </Card>

  <Card title="Telephony Manager" href="/guide/manage-numbers" icon="phone" horizontal="false" target="_self">
    Buy a business phone number directly from the platform. Manage all your numbers from a single dashboard.
  </Card>

  <Card title="Analytics & Actions" href="/guide/performance/call-logs" icon="clipboard-check" horizontal="false" target="_self">
    Every call is logged, transcribed, and summarised into clear outcomes, no more listening to hours of recordings.
  </Card>
</Columns>

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## How it works

1. **Create an assistant**: pick a template for your use case, or build one from scratch

2. **Add a phone number**: buy one directly from the platform

3. **Launch a campaign**: upload your contact list and let Twenty2 call at scale

4. **Review the results**: every call is recorded, transcribed, and logged automatically

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## Ready to get started?

<Card title="Getting Started" href="/guide/getting-started" icon="rocket" horizontal="false" target="_self">
  Follow the step-by-step guide to launch your first campaign.
</Card>